FAQ

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some advantages of having an account with us:
- Fast ordering process
- Easily view your order status and history
- Receive updates detailing our new products and special promotions

2. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. Is my online order secure?

When you purchase online with a credit card, all of your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

4. Are there any exchange rates?

All of our transactions are conducted in USD. If your credit card is based in another currency, your order total will be calculated based on the daily exchange rate of the date your card issuer processes the transaction.

5. How do I set my shipping address?

Since our website and service are English based, all information you enter must be in English, including punctuation. If any letters in your address contain non-English letters, you are advised to use similar English letters instead. For example, you can change the letter "ç" to "c".

6. Can I change my shipping address after I place an order?

Please be advised that your shipping address cannot be changed after the order has been processed or shipped. Please update your shipping address to your home address.

7. How long does shipping take and how do I track my package?

The delivery time depends on the shipping option you choose. Once the order is shipped, we will email you your tracking number and tracking site. We are not responsible for any delays caused by your country's customs department.

8. What should I do if there are items missing from my order?

If something is still missing, please contact us immediately at contact@mustvalley.com.

If you still have questions, please contact us directly at contact@mustvalley.com.

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